NEWS FEED

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2021-06-17

ERV Nordic - Video doctor – new digital supplement to alarm services

Europæiske ERV in Denmark has started a new collaboration with the digital health service, Eyr Medical, which ensures that Europæiske ERV’s leisure customers are able to get help and counselling from Danish doctors via video consultation while the customers are on holiday abroad. The leisure customers can quickly and free of charge get in contact with a Danish doctor via an app and get clarification and security even though they might be far away from home. Moreover, the doctors can help the customers to renew prescriptions for pharmacies in EU /EEA countries. This collaboration with Eyr Medical is a very important strategic collaboration, as this ensures that Europæiske ERV are now able to offer a digital supplement for the current alarm services and secure, that the customers get the best possible help and support, when they are traveling abroad. The Norwegian healthcare company Eyr Medical are leaders in the field among other international players when it comes to innovation of digital healthcare services.

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2021-06-17

ERV Nordic - New product Travel Security Hotline – Global travel security service

Travel security is a constant priority for companies who send their employees out into the world, and the current situation and the uncertainty throughout the world have not made this topic any less relevant. Together with one of the world’s leading providers of security services, Crisis 24, ERV Nordic is now able to offer 24/7 security consulting and assistance – Travel Security Hotline. Travel Security Hotline ensures that the corporate customers have unlimited access to security consulting and assistance and that it is one contact point for all inquiries. The security advisers have experience from the military, intelligence and police service and are trained in analyzing and assessing security risks at a local as well as global level. This ensures that the corporate customers have the best conditions to be able to travel safely and securely on business trips around the world. Travel Security Hotline is offered to all corporate clients who already have a CTI or CEI insurance at ERV Nordic.

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2021-05-10

Market update (19.04.2021) – Czechia

According to the current ERV Evropská survey, the trend of buying holidays for the summer of 2021 is completely reversed. While last year half of the tours were sold as a first minute offers, this year only a tenth of Czechs plan to take the next summer vacation in advance. On the contrary, a third of respondents stated that they will deal with summer holidays only at the last minute. In recent years, Czechs have become so fond of early holiday shopping that 40-50 percent of summer tours have already been booked in advance. The most popular hotels in the most popular destinations were even sold out at this time last year. Due to coronavirus pandemic, the possibilities for travelling abroad have been drastically reduced and the situation has also significantly changed consumer behaviour. While in 2019 34 % of Czechs went on summer holidays abroad, in 2020 only a third of them, the others spent their holidays travelling around the Czech Republic, at home or in a cottage. 21 % of Czechs spent 2019 summer's holidays by the sea, in 2020 only a quarter of them. Another 7 % exchanged the sea for another type of foreign vacation. The results of the survey clearly showed a radical change in consumer behaviour in arranging the upcoming summer holidays. Only 9 % of Czechs plan to buy it by the end of February at the latest, i.e. as part of the first minute offer. On the contrary, 32 % of people will wait with summer holidays for the last minute offers. Almost half (45 %) of the respondents then stated that they do not plan a holiday abroad at all yet.

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2021-05-10

Market Update (19.04.2021) – Poland

Poland is in a state of national quarantine which started again on the 28th of December 2020. The most important restrictions have been: closure of all hotels, ski infrastructure and shops in shopping malls. Homeschooling has been introduced, nurseries and kindergartens have been closed. People returning to Poland in organized transport have to undergo quarantine for 10 days upon return to the country. Government support for closed businesses is very little, which causes social unrest. This applies especially to the gastronomic and fitness sectors. Currently more and more restaurants, pubs and fitness clubs are reopening despite government restrictions. The government also begun national program of vaccination. Till 13th of April more than 7 million vaccines were distributed, which includes over 2 million as a second dose. Statistics provided by the biggest tour operators say that because of the pandemic 75 % less people travelled In 2020 in comparison to previous years. Poles spent their last summer holidays mostly domestically. Currently tour operators offer mainly exotic destinations, with minimal or no COVID restrictions, such as Zanzibar Island, Mexico, Dominican Republic, Kenya or Egypt. They also encourage clients to travel by paying for COVID tests upon leaving and returning to Poland. Some polish airports offer COVID testing just after arrival which, if the result is negative, releases the travelers from the 10 day quarantine. We are proud to say that we maintained the cooperation with our biggest corporate clients as well as touroperators. We added COVID – 19 protection into the scope of our medical costs insurance and trip cancellation insurance.

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2021-05-10

Market Update (19.04.2021) – Russia

Last summer Turkey, Tanzania, the Emirates and the Maldives opened for Russian travelers as soon as the pandemic subsided. ERV Russia covered its customers on their way. It is already clear that the demand for travel insurance will grow (even though the statistics are currently not very presentable, which makes it difficult to draw conclusions). Covid-19 remain the main concern of potential travelers and insurance customers. More and more people are interested in Trip Cancellation - it is now more popular than Medical cover. This is also demonstrated by the statistics of cancellation insurance cases - a higher share is related to Covid-19. ERV Russia is constantly analyzing feedback from clients on social media (our SMM partner collects mentions) and can confidently say that the audience perceives the ERV brand positively 99 % of the time. Regarding our expectations for 2021, belief is placed that from spring the travel market will start to grow and countries will gradually remove restrictions. This will be facilitated by vaccination, collective immunity and, in general, by people being tired of quarantine measures.

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2021-05-10

ERGO Seguros de Viaje (Spain) – Awarded

ADECOSE (Spanish Association of Insurance Brokers) awarded in December Silver and Bronze Star Awards to ERGO Travel Insurance in Spain one more year. The company received Silver Star Award once again for being in the Top 5 Ranking of best rated insurers in ADECOSE Barometer for the quality of its service, and Bronze Star Award as the first company in Travel Assistance LOB. The awards based on the results of ADECOSE Barometer 2019 is a rigorous, independent report precisely reflecting the perceived satisfaction of the associate brokerages. The level of participation among members continues to grow, with more than 900 surveys completed this year.